top of page

Telemedicine Training & System Rollout 
(Graduate Capstone Project)

An academic capstone project completed as part of a graduate-level Project Management certification, focused on planning and leading a large-scale telemedicine system rollout for a multi-site healthcare organization. The project emphasized end-to-end project leadership, stakeholder coordination, risk management, and the development of a scalable training strategy to support system adoption across clinical and administrative roles.

JFisk_BCH_Telemedicine.gif

Business Context

Telemedicine adoption presents unique challenges for healthcare organizations, including clinician adoption, workflow disruption, regulatory compliance, and patient experience considerations. This project simulated a complex enterprise rollout for a multi-campus healthcare system, requiring careful coordination across clinical, legal, IT, and operational stakeholders.

My Role

Project Manager (Academic Capstone)


Responsible for developing and managing the full project lifecycle, including scope definition, schedule and cost planning, risk and communications management, stakeholder engagement, and the learning and change strategy supporting system adoption.

Audience

  • Physicians and clinical care teams

  • Nursing staff and allied health professionals

  • Administrative and scheduling staff

  • IT support teams and system administrators

Solution

Developed a comprehensive project and learning rollout plan that included:

  • A phased telemedicine implementation roadmap across multiple hospital campuses

  • Role-based training pathways aligned to clinical and operational workflows

  • Blended learning recommendations, including eLearning, virtual instructor-led training, job aids, and performance support tools

  • Change management considerations to support adoption and minimize disruption to patient care

  • Evaluation and feedback mechanisms to support continuous improvement

 

The approach prioritized patient safety, regulatory compliance, and clinician confidence while supporting consistent implementation at scale.

Leadership & Collaboration

  • Identified and mapped key stakeholders across clinical, operational, IT, legal, and compliance functions

  • Developed a RACI model to clarify roles and decision-making authority

  • Created a communication plan tailored to diverse stakeholder groups and timelines

  • Anticipated organizational resistance and developed mitigation strategies to support change adoption

  • Balanced competing priorities such as patient care continuity, regulatory requirements, and system readiness

Tools & Technology

  • PMBOK-aligned project management practices

  • Stakeholder analysis and RACI modeling

  • Risk register and mitigation planning

  • Communication and change management planning

  • Learning strategy and curriculum mapping

Outcomes & Impact

  • Delivered a complete, enterprise-ready project plan supporting a simulated telemedicine rollout across multiple hospital campuses

  • Produced scalable training and change artifacts designed to support system adoption and compliance

  • Demonstrated the ability to lead complex, regulated initiatives requiring cross-functional coordination

  • Received positive academic evaluation for strategic alignment, risk planning, and clarity of execution

 

(Project outcomes reflect academic evaluation and simulated implementation.)

What I'd Improve Next Time

With access to live organizational data, future iterations would incorporate pilot testing, real-world adoption metrics, and iterative training refinements based on clinician feedback and system usage patterns.

bottom of page