10+ years
in learning and development
Team of 10
4 full-time designers
+ 6 contractors
$3.5M
in concurrent
projects led
250+ assets
per program, across 2 programs
3 languages
courses translated in English, Spanish, & French
ABOUT JESSIE
Learning leader with a Project Management (PMP) certification and over a decade of experience building and leading learning teams. I manage enterprise safety training programs delivered across the U.S. and Canada in English, French, and Spanish, directing designers, contractors, and SMEs from kickoff through launch. My approach is servant leadership: clear standards, realistic timelines, and teams that are set up to do their best work.
My background in education and fine arts (BFA, Herron School of Art) shapes how I lead design quality, not just delivery.
LEADERSHIP & TEAM DEVELOPMENT
Deliver at scale:
Scope, risk, and badget managed across concurrent projects up to $3.5M.
Build strong teams:
Onboarding, coaching, and peer-review systems for distributed designers and contractors.
Measure what matters:
Data-informed quality: assessments, completion, and client feedback guide every iteration.
FEATURED WORK
Excavation & Trench Safety Training
Leading a team to deliver one program across two countries
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I led a team of 7 designers, SMEs, and VR developers to build a blended eLearning, instructor-led, and VR program for construction safety, delivered across the U.S. and Canada. I set the standards, review process, and templates that kept quality consistent across the program’s 250+ assets.
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Outcome: Adopted by hundreds of training providers; reusable templates reduced development time by 30%.
Onboarding
Building an Onboarding System for Instructional Designers
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I designed and ran onboarding for new designers and contractors, including playbooks, templates, and peer-review pairing, so new team members could contribute with confidence quickly.
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Outcome: Created the team’s first onboarding process for new hires and contractors, getting them producing within two weeks of hire.
Read the case study.
Customer Service Microlearning
Building a team and a repeatable process for behavior-focused learning
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I led a team of instructional designers and graphic designers to create just-in-time microlearning for Marketplace and Medicare customer service representatives. The program used scenarios, quizzes, and short stories to build communication and empathy skills between calls, and I set up a repeatable production workflow so the team could deliver quickly and consistently.
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Outcome: Created reusable templates and design standards that cut future development time.
Telemedicine Training / System Rollout Case Study
Planning role-based training and change management for a multi-site rollout
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In this capstone for my Project Management certificate, I planned a telemedicine rollout across a multi-campus healthcare system, including role-based training pathways, a stakeholder and communication plan, and strategies to manage resistance to change. It shows how I approach adoption and onboarding at scale for clinical, administrative, and IT teams.
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Outcome: Complete, enterprise-ready project and training plan; strong academic evaluation.
“Shout out to Jessie Fisk for continually and consistantly defining customer-centric execution. Jessie continues to balance multiple courses in flight while contributing mightily to the continued expansion of our Instructional Design team. Jessie's work, along with others continues to aid the client in their mission of literally saving lives. Jessie embraces Generative AI technologies, and is consistantly looking out for the members of the team. In these ways, she stands as a force within our team, company, and truly embraces the march of improving learning outcomes for all."
Matthew Kraft, COO, Mosaic Learning
EXPERIENCE
Professional Background
Sr. Instructional Designer (Lead Role)
Mosaic Learning
2024 to present: Lead a team of 10 while managing multiple concurrent projects; own scope, resources, and risk escalation
Sr. Instructional Designer
HighPoint
2021 to 2023: Served as project lead for federal compliance training initiatives, including Medicare and Health Insurance Marketplace programs; managed sprint planning and milestone tracking.
Instructional Designer II
Briljent
2023 to 2024: Supported project planning and resource coordination, LOE estimation, and schedule alignment across multiple initiatives.
Technology Instructor
Connections Education
2017 to 2021: Facilitated virtual professional development and provided process guidance to staff, improving adoption of new systems and tools.
EDUCATION & CREDENTIALS
Graduate Certificate in Project Management, Purdue Global
Master of Secondary Education, Technology, IUPUI
Bachelor of Fine Art, Herron School of Art and Design
PMP Certification, Project Management Institute
